John Ervin
Assistant General Manager
Bordertown Casino

I grew up in a family that owned retail businesses and restaurants, I learned
early on the importance of customer service and the role that leadership plays
in employee morale, motivation and loyalty. After graduation I joined the Navy
in their advanced electronics program as a Nato Seasparrow Missile technician.    
I was soon placed in military leadership training and assigned as a missile
mount supervisor during Operation Desert Shield and Operation Desert Storm.   
After the gulf war I served as a unit leader in a security team during Operation
Southern Watch.  After leaving the military I worked in the corporate world for
a few years before going to work for my tribe in our bingo hall.  I worked in 
all departments from security to inventory control.  I worked my way up to
Surveillance Director and now Assistant General Manager.  I know first hand the
damage caused by inadequate leadership and I know firsthand how competent and  
supportive leadership creates an atmosphere of success.  I now work with tribes 
and their businesses in leadership development and hiring and training the right 
personnel. I truly believe that the two strongest defenses an organization has 
against internal theft are strong controls and strong leadership.    

My specialties include 

Integrity: Why it's important and how to develop and protect it.  

Communication: what's your style, how to recognize the styles of your co-workers and 
use them to your advantage.    

Knowledge: knowing what you don't know.    

Vision: seeing things how they can be and how to get them there.    

Empowerment: the art of allowing your employees to shine and make you look good.   
Its a win/win.    

Servitude: a leaders true calling.